© Soda Stream Canada. All Rights Reserved.
PEPSI, the Pepsi Globe, SIERRA MIST and CREATED BY US. MADE BY YOU. are trademarks of PepsiCo, Inc. and are used under license.
Terms Of Purchase
Updated March 30, 2022
These terms and conditions of purchase ("Terms of Purchase") govern the sale of products by SodaStream Canada Ltd. ("SodaStream", "we", "us" and "our") to you through the SodaStream Canada website at sodastream.ca ("Website”).
Please read these Terms of Purchase carefully before placing an order with SodaStream on the Website. By placing an order with SodaStream, you signify your agreement to be bound by these Terms of Purchase and the Terms of Use of the Website.
1. OUR CONTRACT
The sale of articles through this Web Page is carried out by SodaStream Canada Ltd, a Canadian company with registered offices at 325A Annagem Blvd., Mississauga, registered in Ontario, and with telephone 1-877-436-5866 and e-mail support@sodastream.ca.
OUR CONTRACT
The advertisements on our Website are invitations for purchase offers, and are not offers to sell. Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order. It does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. Your contract is with SodaStream.
These Terms of Purchase only apply to products which you buy directly from the Website. They do not apply to any SodaStream products you buy from a third party such as a retailer or other distributor. These third parties will have their own terms of sale which apply to your purchase.
You may only purchase products from our Website if you are over the age of majority in your jurisdiction of residence, or, if you are under the age of majority in the location from which you are using or accessing the Website, you have consent from a parent or guardian. By placing an order on our Website, you are confirming that you meet these requirements.
At sodastream.ca you can make a purchase as a GUEST or create a Customer Account. Account creation is very simple; we will only ask for the necessary information to speed up the purchase process. You will always have at your disposal the information of your order by logging into your account if you are a registered customer.
2. PRODUCTS
The images of the products on our Website are for illustrative purposes only. Although the products will materially conform to their description on the relevant product information page(s), they may differ in appearance from the images.
3. PRICING AND AVAILABILITY
All payments must be made in full prior to delivery.
All prices on our Website do not include legally applicable sales taxes and/or delivery costs.
Despite our efforts, it is always possible that some of the products may be priced incorrectly on our Website. We will normally check prices as part of our dispatch procedures so that, where the products' correct price is less than our stated price, we will charge the lower amount when dispatching the products to you. If the products' correct price is higher than the price stated on our Website, and the error could reasonably have been recognized by you as mispricing (for example, it was too good to be true), we reserve the right to reject or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your payment card charged, and we do not have to provide the products to you. If your payment card has already been charged for the purchase and your order is cancelled, we will promptly issue a credit to your payment card account in the amount of the charge.
We list estimated availability information for products sold by us on our Website on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Such estimated availability information does not constitute a guarantee that the relevant products are available. As we process your order, we will inform you by phone or e-mail as soon as possible if any products you order turn out to be unavailable, and you will not be charged for those products (or, if you have already made payment, we will refund you the full amount).
Please note that we reserve the right not to accept an order and to cancel one for any reason (other than availability), such as: the billing information was not approved, is not accurate or not verifiable, our system security didn’t confirm the order, we could not deliver to the address given by you etc.
4. AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our Website, policies, and terms and conditions, including these Terms of Purchase, at any time. We will publish changes on our Website. You will be subject to the Terms of Purchase and any other policies in force (displayed on our Website) at the time that you place your order for products from us and order will act as an acceptance of such policies, unless any change to those terms and conditions, policies or these Terms of Purchase is required to be made by law or government authority (in which case it may in this situation only apply to orders previously placed by you).
If any section of these Terms of Purchase is deemed invalid, void, or for any reason unenforceable, that section will be deemed severable and will not affect the validity and enforceability of any remaining section.
5. DELIVERY
Delivery costs will be as displayed to you on our Website.
We do not ship to PO Boxes or APOs.
Please note that, unless otherwise stated on the Website, delivery time estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Whilst we will endeavour to ensure that products are delivered as soon as possible, delivery may be managed by a third party and we are not responsible for any delays in delivery that are outside of our control. We will make reasonable endeavour to inform you of such delays.
For further information please review our Shipping Policy on our Website or please contact our customer care.
6. RETURNS
Please review our Returns Policy which applies to products sold by SodaStream Canada.
7. TITLE AND RISK AND USER LICENSE TERMS
Title and risk in the products you order, other than our SodaStream CO2 Cylinders, transfers to you upon the completion of delivery. Our SodaStream CO2 Cylinders remain the property of SodaStream or related affiliates of SodaStream at all times and are provided to you under licence. Please see our Cylinder Exchange Information page for further details about returning and exchanging empty SodaStream CO2 Cylinders and the User License of the SodaStream CO2 Cylinders printed on the sleeve thereof and in the user manual.
8. APPLICABLE LAW
These Terms of Purchase are governed by and construed in accordance with the laws of Ontario, Canada, and not the United Nations Convention on Contracts for the International Sale of Goods the application of which is hereby expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of Ontario, Canada and any courts which have the jurisdiction to hear appeals from them.
9. SODASTREAM WARRANTY
Consumers in Quebec, Canada: Quebec’s Consumer Protection Act (CQLR c P-40.1) provides you with certain rights, including warranties as to acceptable quality, safety, durability, accurate description and against hidden defects. Nothing in this section is intended to limit or replace any of your rights under the Consumer Protection Act (CQLR c P-40.1). and to the extent that it is prohibited by law, the exclusion hereunder does not apply to Quebec consumers. The exclusion set out below will otherwise apply to the fullest extent permitted by applicable law in Quebec.
In addition to and without limiting your mandatories rights under applicable consumer regulations and law, we provide a limited warranty, (for Sparkling Water Makers purchased directly from the Website), that your Sparkling Water Maker will be free of defects in materials and workmanship under normal home use for 2 (two) years following the date of purchase (“SodaStream Warranty”).
Usually we deliver all items purchased in one order at the same time, but we reserve the right to split the delivery in certain events (e.g. if some items are unavailable). Of course, you won’t be charged for any additional delivery costs
It is recommended that you register your Sparkling Water Maker online by visiting our Website at sodastream.ca and completing the Sparkling Water Maker Registration Form available on the Website.
If the SodaStream Warranty is ongoing and your product is deemed faulty we are happy to replace the item with an equivalent model or, if the item you purchased is no longer available, with another item which offers substantially the same functionality. No refunds shall be given.
Other than pursuant to the SodaStream Warranty and to the fullest extent permitted by applicable law and regulations, we make no representations or warranties in relation to the products.
Please visit our help centre and see the terms of SodaStream’s limited warranty provided with your purchase and for more information on the SodaStream Warranty, including how you may exercise your rights under it.
10. LIABILITY
Consumers in Quebec, Canada: Nothing in this section 10 will limit SodaStream’s or its providers’ liability with respect to the consequences of their own acts or the acts of their representatives, which is prohibited Quebec’s Consumer Protection Act (CQLR c P-40.1.).
Subject to sections 8-10 above and to the fullest extent permitted by applicable laws, applies and provides otherwise, our maximum liability to you, whether in contract, tort (including negligence) or otherwise, in connection with any purchase by you from our Website, will be limited to the price you paid for the relevant products.
Except to the fullest extent the applicable law applies and provides otherwise, SodaStream will not be liable in any circumstances for any indirect, special, or consequential loss (including loss of use, loss of profit or loss of revenue) arising in connection with any purchase by you from our Website.
In addition to Quebec, the limitation of certain liabilities is prohibited by legislation in some jurisdictions. Such legislative limitations may apply to you.
11. WAIVER
If you breach these Terms of Purchase and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Purchase.
12. FORCE MAJEURE
We are not liable for any failure or delay in the performance of our obligations resulting from causes beyond our reasonable control, including acts of God, strikes of our own employees and other unexpected interruptions.
13. DATA AND PRIVACY
In order to provide you with your order, we will process your data in accordance with local data protection laws. For more information about how we use your data, please see our Privacy Policy.
OUR CONTACT DETAILS
Our contact details are found on this link:
SodaStream Canada Ltd.
325A Annagem Blvd.
Mississauga, ON L5T 3A7
Canada
1-877-436-5866
TERMS OF USE OF THE WEBSITE
Terms last update: February 17, 2022
These terms and conditions of use of the website ("Terms of Use") govern your use of the website owned or operated by SodaStream Canada Ltd. ("SodaStream", "we", "us" and "our") (www.sodastream.ca) (“Website”). By accessing our Website, you agree to be bound by these Terms of Use of the Website, so please review our Privacy Policy and Cookies Policy before using the Website.
THIRD PARTY LINKS
1. Our Website may contain links to other internet websites, over which we have no control and in respect of which we make no representations or warranties. You acknowledge and agree that we are not liable in any way for the information or material on any linked website(s).
INTELLECTUAL PROPERTY RIGHTS
2. All title, right and interest (including intellectual property rights) in the content on our Website remains the sole property of SodaStream or its licensors.
SodaStream™, the SodaStream logo, and other SodaStream trademarks appearing on our Website, are registered and unregistered trademarks and trade names owned by SodaStream or licensed to SodaStream. Other product and company names and logos appearing on our Website may be registered or unregistered trade names or trademarks of their respective owners. Any use of the trade names, trademarks or logos displayed on our Website is strictly prohibited.
3. You may not copy, modify, publish, transmit or sell, reproduce, create derivative works from or exploit in any way any of the content on our Website, in whole or in part, except as is expressly permitted in these Terms of Use.
4. You may download or copy a reasonable amount of the content on our Website solely for your own personal use, provided that you must maintain all copyright and other notices on that content.
WEBSITE LIMITATION ON USE AND SECURITY
5. You must not, and must not allow any other person to on your behalf, violate or attempt to violate any aspect of the security of our Website.
6. You agree that you will not modify, reverse engineer, disassemble, decompile, or copy any software used on our Website, and that you will not allow any other person to do so on your behalf.
DATA AND PRIVACY
7. We will collect, use and disclose personal information as described in our Privacy Policy, which is available here. You consent to the collections, uses and disclosures of your personal information for the purposes described in our Privacy Policy.
CHANGES
8. We may add new features to our Website, remove existing features from our Website, or otherwise modify our Website and its content (including their functionality, “look-and-feel”, universal resource locators and software components), all without notice to you.
RESTRICTIONS
9. You will not access or use our Website for any purpose that is unlawful or prohibited by these Terms of Use. In addition, you may not do any of the following when accessing or using our Website:
(a) use any robot, spider, script, scraper, or other automatic device, process or means to access our Website for any purpose, including to monitor, extract, download. Retrieve. index mine scrape or copy any of the material, contents or information on our Website;
(b) use our Website in any manner that could damage, disable, overburden, or impair our Website or interfere with any other party’s use and enjoyment of our Website;
(c) engage in harassment in any manner, including via e-mail, chat, or by use of obscene, offensive or abusive language (as determined by us in our sole discretion);
(d) impersonate others, including a SodaStream employee or representative, or other members or visitors to our Website; or
(e) upload to, distribute or otherwise publish any content that is defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable, or which way constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law.
DISCLAIMER
10. You use our Website at your own risk. Our Website is provided on an “as is” and “as available” basis, and without any representations, warranties or conditions of any kind (whether express, implied or statutory), including without limitation implied warranties of merchantability, fitness for a particular purpose, performance or durability, all of SodaStream and its service providers hereby disclaim to the fullest extent permitted by applicable law.
11. The operation of our Website may not be continuous or uninterrupted or secure. Security and privacy risks cannot be eliminated.
12. Neither SodaStream nor its service providers make any representation or warranty that:
(a) our Website will be compatible with your computer or mobile device and related equipment and software;
(b) our Website will be available or will function without interruption or will be free of errors or that any errors will be corrected;
(c) the information available on or through our Website will be accurate, complete, sequential or timely;
(d) certain or any results may be obtained through the use of our Website;
(e) the use of our Website, including the browsing and downloading of any information will be free of viruses, Trojan horses, worms or other destructive or disruptive components; or
(f) the use of our Website will not infringe the rights (including intellectual property rights) of any person;
and SodaStream and its providers disclaim any liability regarding such matter to the fullest extent permitted by law.
13. Applicable law may not allow limitations or exclusions on warranties, in which case, some of the limitations set out above may not apply to you and they only will apply to the fullest extent permitted by applicable law.
LIMITATION OF LIABILITY
14. To the fullest extent permitted by applicable laws, SodaStream and its officers, directors, employees and representatives will not be liable to you or any third party for any indirect, special, consequential or incidental damages, lost profits, lost data, business interruption or other damages arising directly or indirectly from your use of (or your inability to use) our Website, including your use or reliance on any information or other content contained on our Website; any inaccuracy or omission in any information or other content contained on our Website, or your use of or reliance on third-party websites linked to our Website.
15. To the fullest extent permitted by applicable laws, you release SodaStream and its officers, directors, employees and representatives from all claims, actions, liabilities and damages of any kind relating to it arising from your access to and use of (or your inability to access and use) our Website or the information or other content contained on our Website.
16. Applicable law may not allow limitations or exclusions of liability, in which case, some of the limitations set out above may not apply to you and they only will apply to the fullest extent permitted by applicable law.
GENERAL
17. If you breach these Terms of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.
18. If any part of these Terms of Use is unlawful, void or unenforceable, then that part is severable and will not affect the validity and enforceability of the remaining Terms of Use.
19. By selecting the English version of our Website, you have expressly agreed that these Terms of Use, and all ancillary agreements, documents or notices relating thereto be drafted solely in the English language. Please refer to the French version of our Website if that is your preferred language. En sélectionnant la version anglaise du Site Web, vous avez expressément convenu que cet accord et toute autre convention, document ou avis y afférent soient rédigés en anglais seulement. Veuillez vous dirigez vers la version française du Site Web si tel est votre préférence.
RETURNS POLICY
THIS RETURNS POLICY IS ISSUED BY SODASTREAM CANADA LTD. ("SODASTREAM", "WE", "US" AND "OUR"). AT SODASTREAM, WE UNDERSTAND THAT THERE MAY BE A TIME WHERE YOU NEED TO RETURN A PURCHASE FROM US AND WE WANT TO MAKE THE RETURNS PROCESS AS SIMPLE AND EASY AS POSSIBLE FOR YOU.
1. PROOF OF PURCHASE
If you contact us to exercise one of your rights under this Returns Policy, we will ask you to provide satisfactory proof that you made the purchase from SodaStream on our Canadian website (www.sodastream.ca) (“Website”).
We will accept the following proof of purchase documents:
We may also accept financial statements such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
2. CHANGE OF MIND RETURNS
If for any reason you find yourself unsatisfied with your purchase from SodaStream's Website, you have the opportunity to ship it back to us, provided all the following conditions are met (Cumulatively):
For practical information on how to return, see the Returns & Cancellations section of the Website. Please contact customer service at 1-877-436-5866 or submit a ticket online at sodastream.ca for further instructions
3. CANCELLATION
You may request to cancel any order free of charge and without giving us any reason provided it has not yet been packed for shipment. We begin processing orders placed at our online store very quickly. To request a cancellation contact our customer care. You will receive confirmation if they are successful in cancelling your order prior to shipment. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with our Return Policy.
4. FAULTY ITEMS, SODASTREAM WARRANTY
We take great pride in everything we do and are just as disappointed as you if the product you receive is compromised in anyway. Please contact our Customer Service Team at 1-877-436-5866 or submit a ticket online at sodastream.ca and one of our customer team will be happy to offer assistance with your issue.
Where your product is faulty, your options may vary depending upon whether or not our Warranty Policy (“SodaStream Warranty”) or your statutory rights are still ongoing.
SODASTREAM - PRIVACY STATEMENT
Notice last updated: July 6, 2021
1. Our Commitment To Privacy
11. Your rights in relation to your personal data
11.1 Subject to paragraph 11.2, certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights in this paragraph:
11.1.1 to request that we provide you with a copy of your personal data that we hold and you have the right to be informed of; (a) the source of your personal data; (b) the purposes, legal basis and methods of processing; (c) the data controller's identity; and (d) the entities or categories of entity to whom your personal data may be transferred;
11.1.2 to request that we cease processing your personal data, in whole or in part, as you direct us, for any purpose, save to the extent it is lawful to do so without consent;
11.1.3 to request that we restrict the processing of your personal data where: (a) the accuracy of the personal data is contested; (b) the processing is lawful but you object to the processing of the personal data; (c) we no longer require the personal data for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim;
11.1.4 to request that we erase your personal data in limited circumstances where it is no longer necessary in relation to the purpose(s) for which it was collected or processed;
11.1.5 to challenge processing which we have justified on the basis of a legitimate interest;
11.1.6 to request that we not transfer your personal data to unaffiliated third parties for the purposes of direct marketing or any other purposes;
11.1.7 to request that we change the manner in which we contact you for marketing purposes;
11.1.8 to request that we correct any errors in your personal data;
11.1.9 to request that we update your personal data as required. Note that you may also correct, update or remove certain parts of such personal data by yourself, or completely deactivate your SodaStream account, through your account settings;
11.1.10 to obtain a copy of the safeguards under which your personal data is transferred outside the EU; and
11.1.11 to lodge a complaint with your local supervisory authority for data protection.
11.2 We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
12. Changes to this Privacy Notice
We may update and change this privacy statement from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Notice.
13. Contact information
13.1 If you have any questions about this Privacy Notice or wish to exercise any of your rights as described in paragraph 11, you can contact us at:
email address: privacy@sodastream.com
We will attempt to resolve any complaints regarding the use of your Personal data in accordance with this Privacy Notice.
13.2 For EU Member State residents, you also have a right to lodge a complaint with your national data protection supervisory authority at any time. However, we encourage you to first contact us.
SODASTREAM COOKIE POLICY
Notice last updated: July 6, 2021
1. Information on how we use cookies
Our SodaStream website (“website” or “site”) uses various cookies which allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
We use cookies to provide the content and functionality of this site (strictly necessary cookies) and, , to personalize the content and advertisements that appear when you visit our site and to analyze the traffic on the site, unless you reject such non-strictly necessary cookies. In addition, we share information about your use of our site with our advertising partners and analysts, who may combine this information with other data that you provide to them or that they have collected when you use their services. You have the right to withdraw your consent at any time.
You do not need to allow cookies to visit most of the website. However, enabling cookies may allow for a more tailored browsing experience and is required for certain parts of the website to work. In the majority of cases, a cookie does not provide us with any of your personal information.
For further information about this cookie policy, please contact us at Privacy@sodastream.com.
You can change the cookie settings that will be placed when you visit our website by changing the settings on your browser or by visiting the Cookie Preference Centre by clicking on the Cookie Setting at the bottom of this policy.
2. Key concepts
First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.sodastream.co.ca).
Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
Persistent cookies are cookies that remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.u
Session cookies these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
3. Changing your cookie settings
You can change your cookie preferences when you visit our website by going to the Cookie Preference Centre by clicking on the Cookie Setting link at the bottom of this policy. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details:
4. Your consent
Strictly necessary cookies do not require your consent.
By using our website you provide your consent that we apply on your device performance, functional and targeting cookies, unless you reject the cookies wholly or partially. You can reject consent for cookies by clicking the Cookie Setting link on the banner displayed to you, or set the specific active and non-active cookies on the.
5. Can I withdraw my consent?
If you do not wish to give consent or wish to withdraw your consent to any performance, functionality or targeting cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this or by changing your settings in the Cookie Preference Centre at the Cookies Setting link below. Please note that disabling these cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.
6. What cookies do we use and why?
We use are "necessary" and "performance" and "functional" and "targeting" cookies:
6.1 Strictly Necessary cookies:
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
We use these Strictly Necessary cookies to identify you as being logged in to the website and to authenticate you, to make sure you connect to the right service on the website when we make any changes to the way it works and for security purposes.
6.2 Performance cookies:
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site and gather information on error messages. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
We use performance cookies to perform web analytics and for error management purposes, by measuring any errors that may occur.
6.3 Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.We use functional cookies to enable us to provide you with enhanced functionality and personalisation. These cookies may be set by third party providers whose services we have added to our pages.
6.4 Targeting cookies:
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
7. Retention
A cookie or similar technology will exist for different periods of time depending on the purpose of the cookie. For example, a session cookie which enables the website to operate will only exist on your device whilst you browse our website but other cookies will remain on your device for longer such as some functionality cookies which need to stay on your device so that the website can recognise you when you return. For more information about how long a cookie remains on your device, please see the cookie table below.
8. Keeping our cookie policy up to date
We may need to update our cookie policy from time to time if we decide to use cookies differently. Any changes will be updated here.
For more information about how we process personal data collected from cookies please refer to our website privacy policy
If you have any questions or would like more information about the ways we use cookies please contact us at privacy@sodastream.com
For changing your cookies consent for our website, please access this link: Privacy Policy
For MSDS click here
For Transportation of Co2 Cylinder information click here
1. Introduction
SodaStream encourages its customers to provide genuine feedback regarding their SodaStream product purchases.
This policy sets out how customers can submit reviews of SodaStream’s products through the SodaStream website (sodastream.ca) as well as how we verify and moderate these reviews. However, this policy does not apply to product reviews which are not submitted through the SodaStream website (e.g. reviews made through third parties such as Google, Amazon or Facebook, which may have their own review policies).
2. How to submit reviews of our products
If you purchase a product through the SodaStream website, you will be sent an email to the email address that you used in your online order asking for feedback on your product. This email will contain a link to submit a review of your product through the SodaStream website. Reviews which are submitted this way will be tagged as 'Verified Buyer' reviews on the SodaStream website, as we are able to verify that the review has come from someone who purchased our product.
If you purchased your SodaStream product from somewhere other than the SodaStream website, you can still submit a review through the 'write a review' function on the SodaStream website. As part of submitting a review this way, you will receive an email to confirm your email address. Email confirmation proves that the review was written by an actual person and was not generated by a bot. Reviews which are submitted this way will not be tagged as 'Verified Buyer' reviews, but as ‘Verified Reviewer’ reviews.
When you submit a review, you will be required to provide certain information, including your name, email, title, a 'star rating' out of five and your comment / feedback on the product. Your data will be handled according to our privacy policy. If your review is published, only your first name, last initial, star rating and comment / feedback will be displayed on the SodaStream website (i.e. your full name and email will not be published).
3. How do we moderate online reviews for publication?
Reviews will be moderated before they are published on the SodaStream website to check they are relevant to the product that is reviewed and are not offensive or otherwise inappropriate to publish. SodaStream reserves the right to not publish reviews which it reasonably considers:
SodaStream will aim to publish on the SodaStream website all genuine reviews which comply with this policy within 14 days of submission. We may also share your review on our social media and/or other marketing materials.
If your review is not published on the SodaStream website when you believe it should have been, please let us know by sending an email to support@sodastream.ca.
Upon placing an order for CO2 gas cylinders (“Cylinders”) you must return used Cylinders to SodaStream Canada Ltd. SodaStream will ship the full capped Cylinders to the address provided by you upon placing the order including a pre-paid mail return label and box for the return of the used Cylinders via email.
For the return of used Cylinders, use the box in which you received the full Cylinders. Place the caps on your used Cylinders and place in the box, attach the enclosed pre-paid return shipping label and attach it to the box. Return options and additional relevant information can be found here. You must return used cylinders to SodaStream for receipt by SodaStream no later than 60 days after the order is placed.
Should you fail to return the used SodaStream Cylinders within such 60 days, SodaStream will charge your credit card $15.00 CAD plus tax for each used Cylinder not returned.
Used Cylinders returned to SodaStream must not be damaged or tampered with in any way. Cylinders that are damaged or that were tampered with will not be accepted.
Cylinders ordered at sodastream.ca are provided pursuant to the User License Agreement that accompanied either the Sparkling Water Maker or Cylinder, that enables you to receive the CO2 gas contents. The Cylinders will remain at all times the sole and exclusive property of SodaStream. You and/or anyone on your behalf will not have and/or claim to have any additional rights with respect to the Cylinders other than the usage rights specifically granted.
1. The Terms
1.1 Please read these terms carefully before you submit your order to us. These terms set forth the details of the agreement between you and SodaStream Canada Ltd (“SodaStream”), 5450 Explorer Drive, Suite 202, Mississauga ON, L4W 5N1/ 1300-1969, for the SodaStream CO2 Subscription Service cylinders you selected (the “Subscription Service(s)” or the “Service(s)”). It includes how the terms may change, how the Service may end, and what to do if there is a problem, along with other useful and important information If you think that there is a mistake in these terms, please contact us at: 1-877-436-5866 M-FR 9AM-5PM or by submitting a contact us form by clicking the link here.
1.2 These terms and conditions, together with the Terms of Use of https://sodastream.ca/ (the “Website”) and our Privacy Policy, are available at https://sodastream.ca/pages/legal. All are collectively referred to as the “Terms.” These Terms will form our agreement with you, and the Terms will govern your use of the Service. By choosing to subscribe to the Service you agree to these Terms.
1.3 These Terms will apply in addition to any other terms and conditions applicable to the use of SodaStream cylinders containing the CO2 gas content and the cylinder delivered to you under the selected Service. These Terms do not supersede any other terms and conditions.
1.4 When you place your order for our Subscription Services, you will be required to give us certain personal information, including but not limited to your name, email address, mailing address, and payment information. We may also collect information about your usage of the Subscription Services, such as the pages you visit and the features you use, as well as information about your device and browser. This information and additional information as detailed in our privacy policy is collected to allow us to provide you with the Subscription Services, process your payments, and communicate with you about your account. We may also use this information for analytical purposes and to improve the quality and functionality of our services. By providing this information and/or purchasing and subscribing to our services, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy and it sets forth how we will collect and use your personal information. It is important that you read our Privacy Policy in full.
1.5 We may make changes to these Terms from time to time. The reasons for these changes may include:
1.5.1 a change in permitted payment methods;
1.5.2 a change in delivery process;
1.5.3 a change to applicable law, rules, or regulations;
1.5.4 a change or development to the Service or its operation;
1.5.5 to clarify or further explain Terms.
1.6 Where we make a change to these Terms we will notify you of the change at least 30 days before making a change. You may exercise your right to terminate your Service at any time in accordance with Section 8 of these Terms if you do not agree to the changes. We will post updated versions of the Terms on Website.
1.7 When we use the words "writing" or "written" in these Terms, this includes emails.
2. How to Contact Us- 1-877-436-5866 M-FR 9AM-5PM.
2.1 Further contact details can be found on our Website by clicking the line here.
2.2 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.
3. The Service
3.1 When you use the Subscription Service, we will provide you with ongoing CO2 in accordance with your order and the Terms. All orders will be shipped to the cylinder delivery address specified by you when you subscribed to the Service. Any person may subscribe to a maximum of two (2) Subscription Services at the same time.
3.2 As part of your initial order you may choose the frequency of the cylinder exchange under the Service in accordance with options set forth on the website on the “product page” (“Shipment Frequency”).
3.3 Cylinders can only be exchanged in quantities equivalent to the number of cylinders received according to the Service. For example, if you received four (4) cylinders in the cylinder order, you must return four (4) cylinders. The initial cylinder order and any subsequent cylinder exchange shall include a Purolator label for the return of either the initial cylinder order or any exchange cylinders.
3.4 After you receive a cylinder order you MUST return all the used cylinders that you have received under your Subscription Service within your Shipment Frequency plus 30 days (which means you have an additional 30 days following the upcoming exchange of cylinders in accordance with your Shipment Frequency). In order to return your used cylinders, Use the caps, return label and box provided to you with the cylinder order.
3.5 You must ensure, upon the used cylinders’ return, that the cylinders are in substantially the same condition as when you received them and in their original packaging with the original tamper proof seal intact. You will not be entitled to exchange cylinders determined by SodaStream to be damaged or tampered with in any way. In that event, SodaStream may at its discretion charge you for such cylinders as if they were missing cylinders according to Section 8.5 below.
3.6 In the event you fail to return all or any part of the used cylinders, we will contact you and ask you to send the missing cylinders. Should you fail to return the missing cylinders within Shipment Frequency plus (30) days as set out in Section 3.4 above, we will charge you for the missing cylinders in accordance with Section 8.5.
3.7 The Subscription Service shall start on the date that the initial cylinder order is placed and finalized, and shall be based on your Shipment Frequency. During the Subscription Service you will be entitled to ongoing CO2 gas supply up to the cylinder limit applicable to your subscription preferences as outlined in My Account. As part of your Subscription Service, you may be able to benefit from promotional offers available at the time you subscribe to your Service or made available to members from time to time.
3.8 The Services shall continue for as long as you adhere to the Terms, including payment, unless the Service was canceled or terminated in accordance with these Terms.
4. Payment
4.1 Your payment will be collected at the time of your order. Subsequent orders will be charged at the time of your next order date. You will be charged on a recurring basis based on your preferred Shipment Frequency as shown on My Account and your preferred method of payment as described in section 4.2 below. The final fee will be determined according to the quantity of cylinders ordered by you and shipped to the address you entered in My Account, under “Shipping address”. The shipping fee will be as displayed on our website. The full payment shall be inclusive of the shipping fee and all applicable taxes.
4.2 Payments can be made by Visa, MasterCard, American Express, and be made in one payment at the time you sign up. You consent to us collecting all fees in connection with the Subscription Service from your selected payment method. You may change your payment method at any time by visiting “My Account”.
4.3 You can cancel your consent as described in section 4.2 above at any time by notifying us or your credit card provider. If you contact your credit card provider to cancel this consent, please notify us. You will remain liable for any amounts due under the Subscription Service and will have to pay us by an alternative method as requested by us.
4.4 Depending on the payment establishment or payment service provider, payment by credit card may require an authorization. In the event SodaStream does not receive such authorization, SodaStream may cancel your Subscription Service and any outstanding order.
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4.6 To ensure that your selected payment method is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process with appropriate third party databases in accordance with Section 8 below and subject to SodaStream Privacy Policy. In performing these checks, personal information provided by you may, in accordance with Section 8 below, be disclosed to a credit bureau or personal information agent that may keep a record of that information.
4.7 No order will be shipped until payment is received or payment has been processed. The data registered by our payment system constitutes full proof of the financial transactions.
4.8 If you fail to pay the fee or any part thereof on the due date and you have not told us that you want to end your subscription, we may make reasonable attempts to contact you to understand why the payment has not been made and when you are able to make it. You will remain responsible for any uncollected amounts. In the event you do not set up a valid payment method within thirty (30) day following our request, SodaStream may terminate your subscription according to these Terms.
5. Orders
5.1 To subscribe to the Service, you must register and create a login for https://sodastream.ca/ and read and agree to the Terms.
5.2 Orders of cylinders take place online through the Website.
5.3 When you place an order, we will send you an order confirmation by e-mail confirming receipt of your order and its details.
5.4 We will notify you in writing once we have shipped your order and the estimated time for delivery.
5.5 To change the shipping address please update in My Account.
5.6 To terminate your Subscription Service (in accordance with the Terms) you must tell us by either calling 1-877-436-5866 M-FR 9AM-5PM or by submitting a contact us form by clicking the here or you can make it by yourself by visiting "My Account”. We will send you an acknowledgement of receipt by email.
5.7 You may make the following changes to your subscription from your “My Account”: The cylinder type; the number of cylinders delivered each time; and the Shipment Frequency of the subscription. Please note that if a subscription order has already been packed for shipment, the changes done will take affect from next scheduled shipment.
5.8 Changes to the subscription noted in sections 5.5-5.7 above and section 6 below, can also be made by contacting one of our customer care agents. The customer care agents can also, at your request, skip or cancel a shipment, change cylinder type, change Shipment Frequency and the amount of cylinders delivered each time on behalf of the customer through Zendesk.
6. Skip
You have the option to skip a subscription shipment if needed by going to "My Account”. The next shipment will be based on your selected Shipment Frequency. For example, a monthly subscription planned for March 10th, can be skipped and the next shipment will be April 10th. You are not allowed to skip more than one time within one Shipment Frequency.
7. Delivery
7.1 SodaStream will provide you cylinders under the Subscription Service subject to receipt of the fee and stock availability and factors beyond SodaStream’s reasonable control.
7.2 SodaStream will not be responsible for late delivery under the Subscription Service, or for not supplying any part of your order if this is caused because you did not give us the information we need to process and fulfil your order. SodaStream and/or companies authorized by SodaStream may contact you by text, telephone and/or email with information regarding your order and delivery in accordance with our "Privacy Policy”.
7.3 We list availability information related to the cylinders on our Website. As we process your order, we will inform you by e-mail as soon as possible if any part of the order is unavailable. You will not be charged for any part of your order that cannot be filled.
7.4 In the event that our stock of cylinders is insufficient for all deliveries to be timely filled because of reasons beyond our control, you agree that SodaStream is entitled to defer delivery. SodaStream will act reasonably and will do its best to fulfill the orders on time.
7.5 Please note that unless otherwise stated on the Website, delivery estimates are not guaranteed delivery times and should not be relied upon as such.
7.6 We will not be held responsible for any delay or failure to comply with our obligations under the Terms if the delay or failure arises from any event or situation which is beyond our reasonable control. If an event of this sort occurs then we will contact you as soon as possible to let you know, and we will take steps to minimize the effect of the delay. If there is a risk of substantial delay, you may contact us to end your Subscription Service and receive a refund for unfulfilled order amount paid by you from the date you placed your order for any undelivered Services and until the effective time you end your Subscription Service with us. This condition does not affect your right to have the cylinder orders sent to you within a reasonable time.
7.7 You may contact SodaStream’s customer support by calling 1-877-436-5866 M-FR 9AM-5PM or by filling out a “contact us” form by clicking here.
8. Ending your Subscription
8.1 You may terminate your subscription at any time by visiting your personal account (“My Account”.)
8.2 If you terminate your subscription Service under this Section you will remain responsible for any cylinders not returned or pay for the cylinders not returned. Such unreturned cylinders will be considered missing cylinders as stated in Section 8.5 below.
8.3 SodaStream reserves the right to terminate your subscription Service in any of the following events:
8.3.1 your payment method fails according to Section 4.8 above, and you did not make any payment when it is due;
8.3.2 we are not able to validate your personal information and delivery address;
8.3.3 your delivery address changes to an area in which there is no delivery coverage;
8.3.4 you fail to comply with any of the Terms; or
8.3.5 you are engaged in illegal or fraudulent use of the Services.
Upon termination of your Subscription Service for any reason whatsoever, you must return all cylinders in your possession no later than Shipment Frequency plus 30 days following such termination. In order to do so, download a return label from "My Account”.
or contact us at 1-800-763-2258 M-F 9A-7P EST or submit a contact us form by clicking the link here.
8.4 To the extent there are missing or damaged cylinders, or in the event that cylinders are not returned to us in a satisfactory and re-useable condition according to these Terms, you agree to pay us 15.00 CAD for each missing cylinder.
8.5 If a cylinder is not returned in good and usable condition according to Section 3.5 above or it is not returned within the Shipment Frequency (+30 days from the end of the Term) it shall be deemed to be a missing cylinder.
8.6 You agree that SodaStream may at its discretion (which shall not be unreasonably exercised) charge you all amounts that are due and payable under the Subscription Service and these Terms using your selected payment method. Amounts due may include but not limited to missing cylinders.
9. Cylinder Ownership
9.1 The Cylinders are provided to you pursuant to the User License Agreement (the “License Agreement”) that can be found on our website at _________. By placing an Order, you confirm your agreement to the terms of the License Agreement.
Your receipt of the Subscription Service is conditional upon your agreement to the terms of the License Agreement. You hereby acknowledge that the cylinders will remain at all times the sole and exclusive property of SodaStream. You and/or anyone on your behalf will not have a claim to have any additional rights with respect to the cylinders other than the usage rights specifically granted under these Terms.
9.2 For your safety and protection the cylinders shall only be refilled and maintained by SodaStream. You must return your empty cylinders to SodaStream for refill and maintenance. Cylinders serviced by third parties could be extremely risky and may result in bodily injuries. Unauthorized refilling may also violate the law and infringe on SodaStream's rights.
10. Our responsibility for loss or damage suffered by you
10.1 Please see the applicable warranty instructions attached to each of the cylinders. This information is also posted on our website.
10.2 Our warranty for the cylinders will only apply to cylinders refilled by SodaStream and bearing a SodaStream tamper proof valve seal.
10.3 Please see the applicable product literature and warranty documentation that accompanied your SodaStream’s sparkling water maker and the cylinder. This information is also posted on our website.
10.4 To the fullest extent permitted by law, our maximum liability to you, whether in contract, tort (including negligence), civil liability or otherwise, in connection with the Subscription Service, will be limited to the price you actually paid for the last twelve months (12) of the Subscription Period, prior to the loss or damage you suffered.
11, Deleted.
12. Miscellaneous
12.1 These Terms form the agreement between you and us. No other person shall have any rights to enforce any of these Terms.
12.2 To the fullest extent permitted by applicable law, these Terms are governed by and shall be construed in accordance with the laws of Ontario, Canada, without reference to conflict of laws principles, and the federal laws of Canada applicable therein, and not the United Nations Convention on Contracts for the International Sale of Goods the application of which is hereby expressly excluded. To the fullest extent permitted by applicable law, we both agree to submit to the non-exclusive jurisdiction of the courts of Ontario, Canada and any courts which have the jurisdiction to hear appeals from them.
12.3 We do not sell products for purchase by children. You must be a resident in Canada and have reached the age of majority in the province or territory in which you reside.
12.4 To find more information about our Service or if you need assistance with your account, please contact us at 1-877-436-5866 M-FR 9AM-5PM or submit a contact us form by clicking here.
12.5 In the event of any conflict between these Terms and information provided by customer support or in other portions of our Website, these Terms will control with respect to the Subscription Service.
12.6 If one or more parts of these Terms are deemed to be unenforceable the remaining parts of these Terms rare not waived and remain in full force and effect.
12.7 If we do not insist immediately that you do anything you are required to do under These, or if we delay in taking steps against you in respect of your breaching these Terms, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Any delay by SodaStream in enforcing its rights under the Subscription Service or its rights against you including your responsibility(ies) under the Subscription Service shall not be considered a waiver by SodaStream of its rights.
12.8 We will send you information relating to your account in electronic form only sent to the email address provided during registration or through your account on the Website.
12.9 We reserve the right to transfer our rights or obligations under these Terms to any company, firm or person provided this does not negatively impact your rights under these Terms.
12.10 These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else, and no third party is entitled to benefit under these Terms.
11.11 (For Quebec residents) You acknowledge that you have been provided with a French version of these Terms and have elected to be bound by the English version. Vous reconnaissez avoir reçu une version française des présentes modalités et avoir choisi d’être lié par la version anglaise.
This is a legally binding document between SodaStream Industries Ltd or its affiliates (“SodaStream”) and the consumer regarding the right to use a SodaStream CO2 Cylinder (the "Cylinder").
To protect users’ safety and health, various directives and regulations govern and regulate the use, refilling, maintenance, retesting and repair of the Cylinder. SodaStream possesses the legally required knowledge and expertise to be responsible for strict legal compliance. This can only be guaranteed if the Cylinder is maintained, examined, retested and refilled by it. Thus, the Cylinder remains the property of SodaStream and is provided under License.
1. When empty, please return the Cylinder to either SodaStream or an authorized SodaStream distributor in exchange for a full Cylinder, for the price of the gas refill only. This License will continue to bind the use of each subsequent Cylinder.
2. Refilling an empty Cylinder by third parties could be risky. Unauthorized refilling may violate the law and infringes SodaStream's rights. SodaStream warrants only the safety of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal.
3. If you return the Cylinder to SodaStream or an authorized SodaStream distributer, without exchanging it for a full one, you will be entitled to a return fee of 2 CAD or local equivalent.
4. The Cylinder, together with this User License, may be transferred to a third party provided the third party agrees to be bound by the conditions and ownership rights expressed herein. Possession of this User License proves the right of its holder to use one Cylinder under the terms herein.
5. For questions, please contact SodaStream International BV, Dongensewg 200, 5047 SH, Tilburg, The Netherlands.
This is a legally binding document between SodaStream Industries Ltd or its affiliates (“SodaStream”) and the consumer regarding the right to use a SodaStream Quick Connect Cylinder (the "Cylinder").
The Cylinder is proprietary to SodaStream, patent pending and protected by other intellectual property rights. Further, to protect users’ safety and health, various directives and regulations govern and regulate the use, refilling, maintenance, retesting and repair of the Cylinder. SodaStream possesses the legally required knowledge and expertise to be responsible for strict legal compliance that can only be guaranteed if the Cylinder is maintained, examined, retested and refilled by it. Thus, the Cylinder remains the property of SodaStream and is provided under License.
1.When empty, please return the Cylinder to either SodaStream or an authorized SodaStream distributor in exchange for a full Cylinder, for the price of the gas refill only. This License will continue to bind the use of each subsequent Cylinder.
2. Refilling an empty Cylinder by third parties may infringe SodaStream's intellectual property rights, including patents and other proprietary rights, may be risky and may violate certain laws. SodaStream only warrants the safety of Cylinders refilled by it, bearing a SodaStream tamper proof valve seal. You may not remove or change any proprietary notice appearing on or accompanying the Cylinders.
3. If you return the Cylinder to SodaStream or an authorized SodaStream distributor, without exchanging it for a full one, you will be entitled to a return fee of 2 CAD or local equivalent.
4. The Cylinder, together with this User License, may be transferred to a third party provided the third party agrees to be bound by the conditions and ownership rights expressed herein. Possession of this User License proves the right of its holder to use one Cylinder under the terms herein.
5. For questions, please contact SodaStream International BV, Dongensewg 200, 5047 SH, Tilburg, The Netherlands.
