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Product Review Policy

1. Introduction

SodaStream encourages its customers to provide genuine feedback regarding their SodaStream product purchases.

This policy sets out how customers can submit reviews of SodaStream’s products through the SodaStream website (sodastream.ca) as well as how we verify and moderate these reviews. However, this policy does not apply to product reviews which are not submitted through the SodaStream website (e.g. reviews made through third parties such as Google, Amazon or Facebook, which may have their own review policies).

2. How to submit reviews of our products

If you purchase a product through the SodaStream website, you will be sent an email to the email address that you used in your online order asking for feedback on your product. This email will contain a link to submit a review of your product through the SodaStream website. Reviews which are submitted this way will be tagged as 'Verified Buyer' reviews on the SodaStream website, as we are able to verify that the review has come from someone who purchased our product.

If you purchased your SodaStream product from somewhere other than the SodaStream website, you can still submit a review through the 'write a review' function on the SodaStream website. As part of submitting a review this way, you will receive an email to confirm your email address. Email confirmation proves that the review was written by an actual person and was not generated by a bot. Reviews which are submitted this way will not be tagged as 'Verified Buyer' reviews, but as ‘Verified Reviewer’ reviews.

When you submit a review, you will be required to provide certain information, including your name, email, title, a 'star rating' out of five and your comment / feedback on the product. Your data will be handled according to our privacy policy. If your review is published, only your first name, last initial, star rating and comment / feedback will be displayed on the SodaStream website (i.e. your full name and email will not be published).

3. How do we moderate online reviews for publication?

Reviews will be moderated before they are published on the SodaStream website to check they are relevant to the product that is reviewed and are not offensive or otherwise inappropriate to publish. SodaStream reserves the right to not publish reviews which it reasonably considers:

  • -contain profanities or explicit language/materials.
  • -are otherwise offensive, defamatory, libelous, harassing, abusive, vulgar, violent, hateful, obscene, political in nature or otherwise inappropriate, including with respect to race, gender, sexuality, ethnicity or other personal characteristics.
  • -contain personally identifiable, private or confidential information.
  • -are spam, automated, fake, false, misleading or deceptive.
  • -are irrelevant to the product being reviewed.
  • -are repetitive (e.g. multiple reviews submitted by the same customer in respect of the same product purchase).
  • -infringe intellectual property rights (including publicity rights).
  • -contain software viruses or alike; or
  • -otherwise should not be published due to legal / regulatory reasons.

SodaStream will aim to publish on the SodaStream website all genuine reviews which comply with this policy within 14 days of submission. We may also share your review on our social media and/or other marketing materials.

If your review is not published on the SodaStream website when you believe it should have been, please let us know by sending an email to support@sodastream.ca.